Return policy

At Vivafusionwear, we aim to make your shopping experience as enjoyable as possible. Our Return Policy is designed to be clear and customer-friendly, ensuring you feel confident with every purchase made at vivafusionwear.com. If you have any questions or need assistance, please reach out to us at hopcare@vivafusionwear.com.

1. Return Eligibility

Items must be unused, in original packaging, and in the same condition as received.
Only purchases from vivafusionwear.com qualify for returns.

2. Return Request Window

You may request a return within 30 days of receiving your item.
Requests made after this period may not be accepted.

3. Initiating a Return

Contact us at hopcare@vivafusionwear.com with your order details and reason for return.
We'll provide a return authorization and shipping instructions.

4. Return Shipping Costs

Customers cover return shipping unless the item is faulty or incorrect.
We suggest using a tracked service for your protection.

5. Refund Processing Time

Refunds are processed within 7 business days of receiving your returned item.
You'll receive an email confirmation once the refund is issued.

6. Refund Delays

Bank processing times may delay funds appearing in your account.
Factors like payment method (e.g., credit card vs. debit), bank policies, or international transfers can affect timing.

7. Defective or Wrong Items

Report defects or errors within 7 days of receipt for a free return or exchange.
Provide photos or details to expedite the process.

8. Non-Returnable Products

Items marked as final sale or personalized products cannot be returned.
Check product pages on vivafusionwear.com for exclusions.

9. Refund Method

Refunds are issued to the original payment method used at checkout.
Partial refunds may apply if part of an order is returned.

10. Customer Support

Our team is available at hopcare@vivafusionwear.com to assist with returns.
We're here to ensure a smooth and fair resolution.

Thank you for shopping with Vivafusionwear—we're dedicated to your satisfaction!