Shipping policy

Vivafusionwear is committed to delivering your orders promptly and securely. This Shipping Policy outlines everything you need to know about how we handle shipping from vivafusionwear.com. For any questions or support, please contact us at hopcare@vivafusionwear.com.

1. Order Processing Time

Orders are processed within 1-3 business days after payment is confirmed.
Processing may extend slightly during holidays or sales events.
You'll receive a confirmation once your order is prepared for shipping.

2. Shipping Timeframe

Standard delivery typically takes 7-15 business days, depending on your location.
Expedited options may be available at checkout for faster delivery.
Times are estimates and not guaranteed.

3. Shipping Address Requirements

Customers must provide a full address, including postal code, at checkout.
Incomplete or incorrect details may lead to delivery delays or failures.
Verify your address before submitting your order.

4. Shipping Costs

Fees are calculated at checkout based on weight, destination, and method.
Free shipping may apply to eligible orders—details on vivafusionwear.com.
Additional customs or import fees may apply internationally.

5. Shipping Regions

Available shipping destinations are listed during checkout.
Some remote or restricted areas may be excluded from service.
Contact us if your location isn't an option.

6. Shipping Options

Choose from standard or expedited shipping at checkout.
We partner with reliable carriers tailored to your region.
Specific carrier info is provided with tracking.

7. Order Tracking

A tracking number is sent via email once your order ships.
Monitor your package's status using the provided link.
Reach out if tracking doesn't update.

8. Delivery Delays

Shipping times may be affected by pandemics, severe weather, customs delays, or remote locations.
Other factors like labor strikes or carrier disruptions could also impact delivery.
We'll notify you of significant delays.

9. International Shipping

Customs duties or taxes may apply and are your responsibility.
Delivery times vary widely due to international processing.
Check local import rules before ordering.

10. Lost Packages

If your order doesn't arrive within the expected timeframe, contact us at hopcare@vivafusionwear.com.
We'll investigate and may offer a refund or reshipment after review.
Claims require reasonable time for carrier investigation.

11. Damaged Shipments

Report damaged items within 48 hours of receipt with photos.
We'll arrange a replacement or refund as needed.
Keep original packaging for claims.

12. Address Updates

Changes are possible before shipping—email us immediately.
Once shipped, addresses cannot be altered.
Ensure accuracy to avoid issues.

13. Pre-Orders

Pre-ordered items may ship later than standard products.
Estimated shipping dates are listed on vivafusionwear.com.
We'll update you if delays occur.

14. Undeliverable Packages

Returned packages may be refunded, minus shipping fees.
Reshipping incurs additional costs if requested.
Verify your address to prevent returns.

15. Customs Clearance

International orders may face delays due to customs inspections.
We provide necessary documentation, but clearance speed varies.
Contact your local customs office for assistance.

16. Shipping Confirmation

You'll receive an email with shipping details once dispatched.
Check spam/junk folders if you don't see it.
Contact us if confirmation is missing.

17. Customer Assistance

Our team is here to help with shipping inquiries at hopcare@vivafusionwear.com.
We respond within 1-2 business days.
Visit vivafusionwear.com for more info.

Thank you for choosing Vivafusionwear—we're dedicated to getting your order to you smoothly and on time!